Organizations often face difficulty in finding a Customer Relationship Management (CRM) solution that can meet their complex and unique business requirements. Whether you are using an internal server or a SaaS solution, implementing a CRM requires a good consideration of critical and interdependent factors. At Oodles ERP, we often handle queries from our customers regarding the different CRMs. In this article, we have done a comparative analysis of the features of Odoo and Zoho CRM development so that our readers can make a wise decision. The right CRM choice will increase the operational efficiency of businesses and boost the productivity of sales in a scalable way.
We are an ERP development company with more than 6 years of experience in custom development and implementation services. Whether you need an ERP software from scratch or you want to deploy an ERP software, our developers are here to cater to your specific business requirements.
Before we proceed with this article, let’s take an overview of the top CRM (Odoo and Zoho CRM) solutions available in the market.
On Demand Open Project (Odoo) CRM
Odoo is a leading open-source ERP software with more than 35 base modules covering a vast array of business functions like manufacturing, accounting, inventory, human resource management, sales, and customer relationship management.
Odoo provides an open-source CMS which is a fully-functional eCommerce and business intelligence engine. At Oodles ERP, we have a stack of 10,000+ Odoo supported modules that can be customized as per your business requirements. Our Odoo customization services cater to specific business needs and channelize their sales, manufacturing, and marketing processes.
Zoho is a comprehensive CRM system designed for small and medium-sized businesses. It features robust contact and deal management functionality. Zoho CRM software is customizable, easy to deploy and pay-as-you-go solution. It is an on-demand and SaaS-based solution that does not require any hardware for its installation.
Our Zoho CRM integration services enable users to jumpstart their business CRM deployments in minimal time. Our developer’s map business and customer management requirements using the software to enable businesses to attain maximum benefits of Zoho CRM. We ensure the CRM application is easy to use and is aligned with your business processes.
Here is a short use-case showing how our customization services enabled a traveling company to save time and increase operational efficiency. We have discussed the limitations our developers faced while customizing Zoho development services to manage their bookings and how Odoo CRM resolved the same queries.
Our client specified Zoho customization requirements for enabling their customers to effortlessly book vehicles. Their requirement was of a “form” that could be used for saving the necessary booking details like vehicle name, number, invoice ID and costs.
While we were customizing Zoho to enable the travel agency to manage its booking and saving the details to create a lead in CRM, we came across certain limitations and how Odoo counteracts them:
Customization: Zoho provides fewer customization options. Changes can only be made from the front-end and not the backend. Modules don’t have a dependency.
We would suggest the use of community edition of Odoo for customization. Odoo provides high customization flexibility and has no licensing costs.
VoIP Integrations: The travel agency wanted that whenever their customer support executives receive calls, the call details should be saved in the CRM. The integration was not possible as Zoho has no source code and it’s front-end functionalities are limited.
We can use the backend code of Odoo to make changes in the front-end. Its app store has more than 14,000 third party apps/plugins. Each of the plugins are custom-built to meet different user needs.
Still confused between Odoo and Zoho CRM? Connect with us and get your query resolved!