All the ERP and CRM users or who are dealing with data management need to be familiar with the concept of GDPR. Because GDPR has a profound impact on ERP applications or data management companies. GDPR is a regulation that proposes to protect EU citizens by giving them more control over their Personal Data. Here, in this blog, I am elaborating GDPR and ERP relationship.
GDPR (General data protection regulation) is a regulation within the European Union (EU) and the European Economic Area (EEA) that asks businesses to protect the personal data and privacy of EU citizens.
GDPR aims to regulate firms to safeguard the personal data of their customers and comply with GDPR requirements. CRM and ERP systems stores huge amount of personal data. Here, personal data means, any kind of information that is related to identifying a person is exposed to GDPR regulations. Payroll data in ERP systems, customer identification data, supplier contacts, etc. are a few examples of personal data. So, the GDPR rules from 25th May has been implemented to a company that is doing business in EU and processes EU citizen data. These companies should comply with the new rules of GDPR because the potential penalties for non-compliance or not reporting a data breach are up to 20 million euros.
ERP and CRM systems contain personal data records in tables. Here, you need to search and determine these protected personal data records through specific queries and a series of methods. And very importantly, you are required to sustain those queries because if a person requests information regarding their data, you will have only a short span of time to reply and take the requested action.
You must appoint a Chief Data Protection Officer to deal with this in the best way possible. The reason behind this is it will help a company to figure out the things more sensibly as the duties of that person are spelled out in the regulations.
In a nutshell, the new GDPR rules must be followed by all companies that are managing EU citizens data or any personal data of consumers. Now, it’s high time you become responsible for the sensitive data you store. Besides, you must be aware of GDPR and ERP relationship too. Under GDPR rules, businesses must be able to prove that all personal data is truly and completely erased if a person wants it to be deleted. Last, a company should be familiar of all rules of GDPR. This not only builds trust with your customers but also improves communication with your customers.
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