TQM is a quality management initiative based on the direct involvement of top management, strong customer orientation, systematic problem solving approach,company wide participation, and continuous improvement.
Small q Vs. Big Q- The traditional approach or small "q" is product oriented and based on the post production defect detection philosophy. The big "Q" has a much larger scope with a strong customer orientation that enhances product quality by improving the process.
There are eight principles of TQM as given below.
Genichi taguchi has an important influence on quality development especially in the design area i.e., improvement in product design and process design as given below.
Robust design means the process continues to produce good products with minimum deviation from the target. Taguchi says any variation can be attributed to the noise factor .
What is the noise factor ?
Noise factor is a source of variation which is impossible or difficult to control, but affects the functional characteristics of the product. There are mainly three types of noise factor as mentioned below.
Taguchi loss function
According to Taguchi, loss is incurred even if the product is made within the specific limit. It means there is loss as long as the product deviates from the target. According to taguchi, loss is a continuous function and it may vary from target to upper control limit or target to lower control limit.
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