Developing an ERP software for customer relationship management has become a requisite need for businesses to improve their customer services. A comprehensive CRM software enables enterprises to enhance customer experiences, strengthen their sales and marketing efforts, and build long-term customer relationships. However, it is equally important to select the right software platform, frameworks, and tools for CRM development.
When it comes to CRM software development, there are ample options available in the market. While the market is dominated by several industry leaders like Oracle, SAP, and Salesforce, there are others like Odoo, Zoho, and HubSpot that have garnered immense popularity over recent years. The open-source ERP platforms have gained a foothold in the CRM landscape as they became increasingly popular amongst small-to-medium enterprises.
This post highlights the top open-source CRM development platforms that are going to be beneficial for small-to-medium enterprises in 2021.
Also read The Need For an AI-Powered CRM System In 2021
Open-Source CRM Development Platforms For 2021
As 2020 comes to an end, many startups and SMBs must be planning to invest in CRM software development in the coming year. Here, we’ll walk you through the most profitable ERP platforms for open-source CRM development in 2021. Subsequently, you can decide which one would be best for your business and fits right into your budget.
Odoo CRM Module
It’s an all-in-one ERP software package that offers complete support for customer relationship management. Odoo CRM module is a fully-customizable, open-source software suite that enables businesses to develop data-driven CRM solutions from scratch. Besides, it offers vast integration support for a wide range of enterprise applications and third-party software tools. For instance, the community version of the Odoo CRM module easily plugs into 10,000+ business applications with simple and quick configuration.
Key Highlights:
- * Open-source community edition with a GNU Lesser General Public License
- * Pay-as-you-go pricing model (per-user basis) for the enterprise edition
- * Extensive support for proprietary and third-party integrations
- * Proprietary license for the enterprise edition
- * 15 days free trial available
Apache OFBiz
Apache OFBiz may not be the best software platform for open-source CRM development but it’s got a fair share of benefits. OFBiz is an open-source suite of business applications from Apache Software Foundation that provides complete support for CRM software development. As a matter of fact, it is relatively cheaper as compared to other similar platforms. However, OFBiz doesn’t provide hosting solutions and for that, you have to rely on a third-party service provider.
Key Highlights:
- * Complete support for CRM
- * Cost-effective solution
- * Supports Java-based web frameworks
- * Offers an integrated eCommerce solution
- * Intuitive and developer-friendly
HubSpot CRM
HubSpot is a leading enterprise solution provider that is one of the best options for open-source CRM development. The platform is increasingly popular amongst SMBs as well as large-scale enterprises. HubSpot is one of the most trustable brands in the market with its clientele extending to every major industry (including several fortune 500 companies). The free (open-source) version of HubSpot gives you access to all basic features including CRM task scheduling, lead management, and unlimited storage. Besides, you can upgrade anytime to avail all the advanced features and functionalities with an easy pricing scheme in place.
Key Highlights:
- * Faster deployment
- * Easy maintenance
- * Quick troubleshooting
- * Vast community support
- * Ease of development
- * Availability of video tutorials
- * Good reputation in the market
Dolibarr
Dolibarr is an open-source ERP+CRM software package that is available under the GNU general public license ver. 3. Like many others, it’s a web-based application platform and thus, requires internet connectivity at all times. It offers 10+ dedicated CRM and sales modules along with all basic features and functionalities. The applications built using Dolibarr are easy to customize, configure, scale, and integrate with third-party apps.
Key Highlights:
- * Easy to install and setup
- * Developer-friendly features
- * Cost-effective solution
- * Faster deployment
You may also be interested in reading Odoo CRM Module: Features and Benefits at a Glance
Final Words
If you are really looking forward to developing a CRM solution in 2021, choosing an open-source platform could be a game-changer for your business. Not only will it improve customer experiences but would prop up your sales efforts to catapult business growth and maximize ROI. The main benefit of using open-source tools and platforms is that it significantly reduces project costs and offers promising returns. It is, therefore, the most effective way for small businesses to strengthen their customer services while keeping the main focus on the core business operations.
Why Choose Oodles ERP For Open-source CRM Development?
We are a seasoned ERP software development company having years of industry experience in CRM software development services. We use open-source ERP platforms to develop enterprise-grade CRM software solutions that easy to scale and maintain. Our open-source CRM development services enable enterprises to efficiently manage their customer services and drive sales growth with marketing automation tools. Our developers are skilled at implementing business intelligence tools and AI algorithms to help you deliver personalized customer services. We also provide end-to-end CRM consulting services to guide you in the right direction while opting for CRM development services.
