TQS Integration is a global data solutions company based in Ireland that was acquired by Cognizant in July 2021. The company, having a limited workforce, dealt with a large number of tasks on a daily basis and needed an optimum solution to streamline and automate task allocation and resource planning. Our goal here was to develop a user-friendly application that automates the process of assigning tasks while accounting for a variety of variables, including employee skills, availability, and task complexity.
The scope of this project was to develop a task allocation solution that would automatically assign various tasks to employees based on the complexity of the task, employee skills, and availability. We used Timefold/OptaPlanner, an AI-based constraint solver to successfully develop the required solution that would significantly reduce task allocation time. Our team began with an extensive testing that involved more than 200 teams and managing 10,000 tasks/subtasks. The ultimate goal was to develop a user-centric enterprise solution that optimizes resource utilization and automates task allocation as per employee skills and availability.
Our solution provided an easy-to-use application that maximizes the use of available resources, boosts the effectiveness of task allocation, and improves their overall operational efficiency. We used the following technologies and services in our task allocation application solution:
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