// // // // // //
The INGO Group's technology supplier, Xenialab, specializes in creating cutting-edge technologies that improve client connections and alter business care paradigms. Xenialab is a contact center management company that specializes in machine learning, artificial intelligence, and big data research and development. Their flagship product, XCALLY Omnichannel Software, is one of their sophisticated offerings. Their state-of-the-art technologies and unwavering dedication to progress allow them to provide industry-leading solutions that enable businesses to provide outstanding client experiences. Xenialab is a multinational company committed to changing the way companies interact with their clients.
Our task for the Xenialab project was to use Timefold/OptaPlanner to implement shift planning. The main objective was to create a productive and streamlined solution that automates the contact center worker shift assignment procedure. Here, Xenialab's proficiency in machine learning, artificial intelligence, and big data, along with Timefold/OptaPlanner's cutting-edge algorithms, will be utilized to develop a solution that optimizes resource allocation, reduces conflict, and increases worker productivity. As a result, businesses will be able to increase contact center management efficiency, improve customer service, and streamline operations through effective shift planning.
By using our solution, Xenialab will have access to an automated shift planning system that will increase worker productivity, reduce conflict, and best use contact center resources. As part of our project solution for Xenialab, we offered the following technologies and services: