Key Workforce Management Trends for 2020

Posted By : Aditi | January 15, 2020

Workforce Management Trends

From enhancing employee experience to making recruitment and scheduling easier, HR professionals have to keep a lot of things in mind when looking ahead in 2020. Read this article to explore workforce management software trends for 2020.

Improving workforce management is a never-ending goal for businesses. The quality of the workforce has a direct impact on the productivity and efficiency of businesses. In 2020, organizations will focus on strengthening workforce capabilities, enhancing candidate experience and ensuring data security. In addition, the use of next-gen technologies like artificial intelligence and data analytics will reduce the complexities of businesses. 

We provide ERP development services to streamline and automate workforce operations including scheduling, staffing, time tracking, and recruitment. Our developers build custom workforce solutions with a focus on organizational growth. 

Workforce Management Trends for 2020

Using Artificial Intelligence for Recruitment and Scheduling

Businesses can use AI technology to cut down on time-consuming tasks like scheduling, time tracking, recruiting and hiring process. AI will enable businesses to predict workloads to control situations of overstaffing or understaffing. In addition, the software can determine which employees have been performing the best so that managers can schedule them during peak periods of operation.

Benefits of AI-powered Solutions for Recruitment

Faster Candidate Screening: Screening a large number of applicants requires the time and effort of the human resource team.  Candidate shortlisting and screening for single hiring can take up to 23 hours of a recruiter’s time. AI-powered recruitment solutions will enable businesses to filter the high volume of resumes and pre-qualify candidates based on the job description and skills. AI technology will be more in demand in 2020 as recruiters would be able to identify a candidate’s personality traits and predict their suitability for a specific role. 

Quality Hiring: The unbiased screening and selection of candidates will improve the quality hires and organizations will see a more productive and talented workforce in 2020.

Time-saving: AI chatbots will accelerate the recruitment process by answering the common queries of applicants. AI will minimize repetitive tasks and enable organizations to make hiring decisions faster.

Using Self Service Portals

The use of self-service portals is one of the popular workforce management trends. Self-service portals will enable employees to manage every aspect of their employment online including the time off schedule. Instead of going physically to the office for checking the schedule, employees can simply login on their mobile device and access the schedule. In addition, employees can choose open shifts, apply for benefits, change their payroll information and manage their PTO and sick leaves. 

The use of self-service portals will improve employee satisfaction as employees will be able to access every information regarding their employment. In addition, it prevents inconveniences by simplifying and automating tasks like scheduling. 

Using Data Analytics for Human Resources

Data analytics is one of the key workforce management trends that will be adopted rapidly by businesses in 2020. It will enable HR professionals to make more data-driven decisions to attract and retain candidates. Data analytics will provide endless opportunities for businesses to identify trends and patterns on leave frequency, employee engagement level, employee absenteeism, and employee turnover rate. 

Key Benefits:

* Reducing employee turnover

* Increasing employee engagement and workforce productivity

* Enhancing workforce planning and talent development

* Implementing strategic and proven recruiting practices

* Managing tasks automation

Using Feedback Tools for Engagement

In the year 2020, businesses will plan new strategies and approaches to improve workforce engagement through improved tools. HR professionals will use employee engagement tools and survey platforms to capture the opinions and feedback of employees and other applicants. 

Developing Workforce Management Software with Oodles

At Oodles, we program the workforce management software to improve the organizational efficiency of businesses. Our developers build custom solutions to simplify HR activities including staffing, scheduling, administration, compliance, and payroll. Our strategic and collaborative approach ensures that our workforce solutions align with specific business requirements. 

We provide a wide range of workforce management software development services including intelligent and automated scheduling, payroll integrations, biometric integrations, autopilot services, shift and exchange planning, fatigue management, applicant onboarding, and tracking. 

Connect with our ERP team to avail the benefits of warehouse solutions. 

To Read Next: Workforce Management Software: Key Features and Requirements 

About Author


Aditi Dutt is a technology writer who has an avid interest in ERP technologies. Aditi follows the latest ERP developments and trends to keep readers informed about their impact on business processes. She is also a next-gen technology enthusiast who covers IoT, Blockchain, AI and AR/VR technologies in her articles.

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