Introduction To Odoo Helpdesk Module

Posted By : Harshita Tiwari | 29-Sep-2021

Helpdesk Module: The helpdesk Module provides customers with support for queries or errors they might encounter while using your product or service.

  • To create a new Ticket, you need to Go to the Helpdesk module and click on the Ticket button, and then start creating a ticket. Select your concern Team, Assigned To, Ticket Type, Customer, Priority, Tags, Customer name & email, and click on the Save button. Created Ticket must be assigned an email sent to both the customer and to the assigned person.
  • Create your helpdesk team: Using this module you can create a help desk team where you can mention the responsible person for the particular issue. Once you created a Team you have to publish that particular team on the website so that customers/users can approach them for the support purpose.

To help_desk form on a website, you need to enable the checkbox along with the website form.

  • Helpdesk website: The help desk is primarily used to maintain the existing relationship with the customers.
  • Click on Submit Ticket button to Generate a new ticket and that ticket will be sent to the admin or the person who is responsible for the issue.

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